Backsound’s return policy is valid within 14 days of purchase, with the exception of our chocolate and CDs and similar other products.
For returning products other than chocolate and CD’s we charge a return fee of 9 euros.
We cannot offer a refund or exchange after 14 days of your purchase.
The item must be unused and in the same condition as you received it.
Only if we receive the item in this condition will we refund or exchange it.
Please return your items to the following address:
Grote Snijdersstraat 60 9280 Lebbeke
Add a small note with your order number, address and whether you would like a refund or exchange of your purchase.
If you would like to exchange your item for another item or size, please mention the item or size you would like to receive in exchange.
Once your return has been received and inspected, we will send you an email to notify you of your refund. Your refund will then be processed and a credit will automatically be applied to your credit card or original payment method within a minimum of days.
If we can help you further or if you would like to give us feedback, please contact us by email: firstname.lastname@example.org.